![]() ![]() ![]() It can take up to 21 working days (excluding weekends and public holidays) for your order to arrive back at our warehouse. Orders placed between Novemand Decemcan be returned through Januwith a refund back to the original form of payment. For any returns from outside of these countries, please read on: Return your item within 45 days of it being delivered or available for collection (including sale items). ![]() Asos does have an extended holiday returns policy. The site will still allow the use of payment through Klarna, which enables customers to order and try on before paying for an item. Asos return policy Timing: 28 days You can return unwanted merchandise within 28 days from when you received it. simply because the item doesn't fit, isn't quite right etc. So that basically means that those who return honestly - i.e. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, waaay more than even the most loyal ASOS customer would order – then we might have to deactivate the account and any associated accounts."Įarlier this year, it was r eported that brands would 'blacklist' customers who return repeatedly.Īt the time, ASOS told Cosmopolitan UK that they would only check up on customers if a fraud is suspected, which relates to a very small percentage of shoppers and is normal procedure for online retailers. The website explains further: "If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. It’s unlikely to affect you, but we wanted to give you a heads up." If you’re not able to create a return, please get in touch with our Customer Care. Simply drop off your return to a Parcel Connect location in your area, or have it collected. Don’t forget to select ‘ Faulty ’ when asked for a reason for your return. Enter your Asos order number and contact details below, then. You required an original receipt or packing slip. Please return the item to us as soon as possible so we can get this sorted for you. Yes, you can return any purchased product within 45 days of the shipping, including sale items. The brand explained: "We also need to make sure our returns remain sustainable for us and for the environment, so if we notice an unusual pattern, we might investigate and take action. We’re really sorry if you’ve received a faulty item. If you return something between day 29 and day 45 you’ll have to settle for an ASOS gift voucher. My items are always shipped within a timely manner and returns are processed in a timely. Returns with 28 days are given a full refund to the original payment method. They have A+++ customer service and an amazing return policy. However, ASOS is also focusing on sustainability going forward, and a part of that means keeping returns to a minimum - meaning those who are taking advantage of the policy may get caught out. ASOS gives you exactly 28 days from date of delivery to decide if the item is right for you. This ASOS Curve neon skirt is going viral. ![]()
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